Monitoring Services

fire detection monitoring leicesterHaving your system monitored is very important. Just because you have a fire alarm and detection system installed it does not mean that you are fully protected ask yourself:

  • When was the last time you rang the fire brigade when your fire alarm activated?
  • What happens if no one is on site?

Having your fire alarm monitored through signalling gives you the piece of mind that someone will always be making sure that your premises is protected, and in the event of a fire that the fire bridge is called.

Together with our partners East Midlands Central Station (EMCS) we are able to offer you monitoring at the most competitive rates available today. EMCS are only able to provide this service through partners such as Complete Detection Systems Ltd, who are BAFE SP203 accredited. Being BAFE SP203 accredited means that we are continually regulated and audited so make sure that we are providing our customers with a high level of professionalism and competency. By partnering only BAFE SP203 approved companies, EMCS are confident that that the service they provide meets those high standards that customers require.

How protected do you want to be?

There are different types of alarm systems which offer different levels of protection:

  • Bells/Sounders only – This is the smallest form of protection and is strictly for life safety. When the fire alarm activated no more than an alarm bell or sounder will ring to warn occupants to evacuate. Who will call the fire brigade when the building is empty?
  • Digital Communicator – This is where your alarm system is connected to an alarm receiving centre via a dedicated phone line. When an alarm is triggered the alarm receiving centre receives notification and calls the relevant emergency service and nominated key holders. A dedicated phone line is usually needed, meaning additional annual rental costs. Should this line be cut or get damaged it may not be immediately detected.
  • Redcare – These works just like Digital Communicators, however Redcare uses intelligent technology to actively check that your phone line is working and can detect any problems with the line. Any Line breaks or faults are signalled to the alarm receiving centre within seconds. If a fault is detected then this will be reported to us and we organise an engineer to find the fault.
  • CSL Dualcom – This is very similar to Redcare. CSL Dualcom uses both mobile networks and your telephone and/or IP path to transmit fire signals at high speed. Once the alarm is confirmed as genuine the Fire Service and nominated key holders are notified. Dualcom uses multiple signaling paths to ensure that a signal is transmitted in the event of an accidental or deliberate fault.

Please see below fore more information on the different types of signaling available.

Digital Communications

Digital communicators transmitting signals down a telephone line. Digital communications are an extremely cost-effective solution for lower risk properties. Because of the need for more detailed information from an activated site the standard digital communicator has become increasingly sophisticated allowing for better information to be sent to the receiving centre.

Enhanced communicators are a more sophisticated digital communicator. Using Point ID or Sequential format more information can be sent about where an activation has occurred. This can include the zone or zones which have been activated, what order the activation happened, as well as the user number, which identifies who sets or un-sets the alarm. This helps provides you with useful management and security information.


How RedCARE Fire works

Redcare Fire monitors property and premises every second of the day by actively checking that your phone line is working. You can choose from two BT approved products to monitor your fire alarm:

  • Redcare Classic – the phone line is checked continuously and if there are any interruptions a warning signal will be delivered to the alarm receiving centre. This means that your alarm signalling can never be compromised without the knowledge of the alarm receiving centre.
  • Redcare GSM dual signalling paths – this uses two alarm signalling paths – the telephone line and a radio network. If one of these paths is attacked, or fails, the other continues to monitor your alarm regardless of which one fails first. Redcare Fire does not require a dedicated phone line and will work on your existing BT phone line. You therefore save the cost of installing and renting an additional line, as well as incurring any additional call charges.

Put simply, Redcare Fire is ideal for all commercial/business fire alarm systems.

CSL DualComcsl-dualcom-logo

CSL DualCom are the UK’s leading provider of dual signaling systems and have products installed in over 80,000 premises including thousands of retail, small business and domestic sites. CSL invented integrated dual signaling back in 1996 and lead the way in ensuring that fire alarm systems have the best possible chance of getting a signal from the protected premises to the alarm receiving centre.

The award-winning DualCom GradeShift® range provides a single hardware fire alarm signaling solution that is priced according to the grade your require. It uses both a mobile network and your telephone and/or IP path to transmit fire signals at high speed. Once the alarm is confirmed as genuine the Fire Service are notified. DualCom uses multiple signaling paths to ensure that DualCom will always have a back-up path in the event of an accidental or deliberate fault on any path.


Complete Detection Systems Ltd is proud to be partners with EMCS an independent Alarm Receiving Centre, an NSI Gold accredited company, who are able to provide the best monitoring solution for each individual application.

Please also feel free to visit EMCS website for more details

For more information please do not hesitate to contact us and we will be happy to offer advice on the benefits of monitoring your fire alarm system.