Our terms and conditions.

For the purpose of this agreement Complete Detection Systems Limited of the Old Rectory, 46 Leicester Road, Narborough, Leicestershire, LE19 2DF will be known as CDS Limited or Ltd.


  1. This agreement shall run for the period agreed or until terminated in accordance with its terms.
  2. CDS Limited will service the equipment covered by this agreement to the relevant British Standards in force at the time of our visit. CDS Limited will carry out the services contemplated under this agreement with reasonable skill and care.
  3. Subject to the customer having paid the invoice for the relevant servicing and all other outstanding invoices, CDS Limited will issue a certificate of inspection on completion of servicing, giving details of any faults or recommendations, the certificate will comply with the requirements of the current appropriate code of practice.
  4. CDS Limited will invoice for the full cost of the annual service contract in advance, on receipt of the purchase order or instruction. Payment terms must be strictly adhered to and must not exceed 30 days from the customer’s receipt of invoice, unless otherwise agreed by the parties in writing. In the event that the customer does not pay any costs when they fall due, CDS Ltd may, without prejudice to any other right or remedy CDS Ltd may have under these terms or at law, immediately on notice to the customer:
    • suspend the provision of the services to the customer indefinitely;
    • terminate this agreement and the provision of the services;
    • withhold any certificates of inspection; and
    • claim interest and fixed sums in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.
  5. The customer agrees to accept CDS Limited’s decision as to the method to be employed for repairs or adjustments. CDS Limited shall not be responsible for the failure of any equipment as a result of any matter beyond their control, to render any service or supply any materials not provided under the terms and conditions of this agreement, nor shall they be responsible under any circumstances for any consequential losses arising from the failure of this equipment unless caused by their negligence.
  6. Work will be carried out in accordance with the type of agreement undertaken, with additional invoices being rendered for work or materials supplied pursuant to separate purchase orders placed by the customer in addition to that allowed for under the terms of the agreement.
      • Carry out functional testing of equipment
      • Carry out functional testing of equipment
      • All additional visits to site at no additional charge (see section 8, for exclusions).
      • Carry out functional testing of equipment
      • All additional visits to site at no additional charge (see section 8, for exclusions).
      • Replacement parts detailed below provided FOC (see section 8, for exclusions).
    • Smoke Detectors
    • Heat Detectors
    • Manual Call Point
    • Spare Call Point Glasses
    • Sounders
        • To include all spare parts used or found to be faulty during the maintenance visit.
        • All additional visits to be chargeable along with all parts used during an additional visit.

Carry out a 3-hour discharge test per annum unless another specification for testing has been agreed. Provide a detailed report of all faulty units identified during testing. Does not include any replacement parts or replacement units.


Carry out a full mechanical inspection and test where appropriate of the system 2 Visits per annum. Work to be carried out in conjunction with the testing of fire alarm system.


Complete annual integrity test of the specified room. Fees do not include rectification of any damage caused by the pressure test or remedial works required to stop air leakage from the room in the event the room fails the test; this will be quoted and will be carried out at additional cost.


CDS Ltd can provide and service a monitoring system for your fire alarm system in accordance with the relevant GRADE required by your system.

  1. List of exclusions from Intermediate and Comprehensive agreements
  • Wiring
  • Printed Circuit Boards
  • Batteries
  • Equipment damaged by third parties
  • Equipment damaged by events outside our control, i.e. lightning, etc.
  • Equipment not operated as detailed in the manufacturer’s instructions
  1. All additional visits and replacement parts require a separate order and will be charged at the current standard CDS Ltd emergency call out rates. (available on request and are subject to change without notice)
  2. If CDS Ltd need to return to site to complete works due to access difficulties, the Company reserves the right to make additional charges.
  3. CDS Limited reserve the right to review their charge for servicing annually. New service charges will be confirmed in writing and the customer offered the opportunity to cancel their agreement.
  4. Where CDS Ltd provides a monitoring service, our customer will be charged annually in advance for the monitoring charge. Where monitoring is provided, the charge will be in addition to the charge for servicing of the fire alarm system, unless a special agreement applies. CDS Ltd reserves the right to review the monitoring charge annually and any new service charges will be confirmed in writing and the customer offered the opportunity to cancel their monitoring.
  5. Call Out Procedure:
    • During normal working hours: Telephone our Leicester office on 0116 2725142 and ask for the Service Department
    • Outside normal working hours: Telephone our emergency call-out number 0116 2725142 and speak to our call centre who will direct the call to our “On Call” engineer.
  6. If high level access equipment is required to service any of the fire alarm system devices an additional charge will be made for the hire of such equipment at cost +15%.
  7. Payment – Invoices should be settled in accordance with the terms detailed on quotation and invoice, subject to any special terms agreed. The quoted price is net valid for 60 days & subject to the Vat rate on the day of invoicing and does not allow for any further discount or retention, payment terms 30 days.
    • In view of the express commitments given by CDS Ltd in these terms, the terms implied by sections 13 to 15 of the Sale of Goods Act 1979 and sections 3 to 5 of the Supply of Goods and Services Act 1982 are, to the fullest extent permitted by law, excluded from this agreement.
    • “liability” in this clause 16 means liability for any and all damages, claims, proceedings, actions, awards, expenses, costs and any other losses and/or liabilities.
    • CDS Ltd will have no liability to the Customer:
  • for any delay due to events or matters outside CDS Ltd’s reasonable control;
  • loss of profits and/or damage to goodwill;
  • business interruption, loss of business, contracts, opportunity and/or production, loss or corruption of data; and/or
  • indirect or consequential losses (even if CDS Ltd was advised that such liability may arise).
    • Subject to clause 16(iii), CDS Ltd’s total liability to the customer whatsoever and howsoever arising under this agreement shall be limited to the lesser of £50,000 and the total amount paid by the customer to CDS Ltd under this agreement prior to the liability arising.
    • Nothing in this agreement shall exclude or limit CDS Ltd’s liability for death or personal injury caused by CDS Ltd’s negligence or any liability caused by CDS Ltd’s fraud or any other liability which it is not permitted to exclude or limit as a matter of law, including breach of the terms implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982 (title and quiet possession).
  1. Insurances – CDS currently holds the following Insurances:

Copies of Insurance Certificates are available on request.

Employers Liability £10,000,000.00
Public Liability £10,000,000.00
Product Liability £10,000,000.00
Professional Indemnity £5,000,000.00
  1. Acceptance of Quotation – Receipt of an instruction to proceed from the end user or their representative, whether verbal or in the form of an order infers acceptance of CDS conditions as detailed within this document. Confirmation of verbal orders will be required prior to commencement of works.
  2. Cancellation of Agreement – either party may terminate this agreement on providing at least three months’ written notice to the other party. In the event the agreement is terminated for any reason all sums due to CDS Ltd under this agreement as at the date of termination (whether invoiced as at the date of termination or not) shall become immediately payable by the customer. The customer shall also pay, immediately on receipt of an invoice from CDS Ltd, any additional charges, costs, or expenses incurred by CDS Ltd up to the point of termination, this may include but is not limited to engineering and design costs, charges for returning equipment, materials ordered from suppliers and/or re-stocking charges. In the event the customer terminates this agreement it shall not be entitled to a refund of any advance fees paid to CDS Ltd.
  3. Asbestos – The asbestos log book must be made available to our engineers, and asbestos within the building must be identified to our engineers before any work activities begin. No allowance has been made in our quotations for the removal of asbestos.
  4. Access and Egress of Equipment – Unhindered access is required to all parts of the premises during the works, subject to the agreed program. All keys and access arrangements to secure areas are the responsibility of the client and these should be provided to the engineers as required. Should high level access be required and cannot be provided by you then a hire charge will apply at the local hire charge rates.