CDS celebrates its amazing team during National Customer Service Week

News | October 2021

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This week marks a daily roll call of CDS customer service brilliance!

Every day during the week we’re celebrating, on Linked In and Twitter, some of our amazing team and the positive impact they’ve had on our customers.

Here’s what student accommodation provider UPP’s maintenace supervisor Brian Taylor told us about one of our engineers. “Daniel Lopez is outstanding. His communication, manner is spot on. From the day he arrived an absolute pleasure.”

Engineer Lee Smart has come in for equally fulcome praise. This is what a customer said while he was working on a complex site which had 43 km of aspirating pipe – in fact it was the biggest project CDS has ever undertaken!

“He’s a very likeable man, very helpful, super informative and an extremely knowledgeable engineer.”

CDS MD Simon Abley said: “CDS handled this project from design through to commissioning. Lee did a fantastic job, and in his usual modest way he admitted he couldn’t have got this over the line without the support of his colleagues Adam, Dan, Steve and his apprentice Riley.

“Lee also singled out one of our service engineers Jack who, on a Sunday morning, dropped everything to help Lee get the final stages of this project completed. It was a great team effort, that ensured we met the customer expectations.”

And we finish National Customer Service Week by thanking our director of service delivery, Keith Helstrip, for the brilliant job he does day in day out to ensure we deliver for our customers. Keith finds solutions to fix customers problems when faced with very challenging situations. Some of the feedback from our larger clients this year has been ‘fantastic, supportive, always ready to help, quick to respond to issues.’